Privacy Policy
Last updated: June 2026
1. Introduction
EmpressCraft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.empresscraft.com and use our services.
2. Information We Collect
Personal Information: When you place an order or contact us, we collect:
- Name, email address, phone number
- Shipping and billing address
- Payment information (processed securely through PayPal)
- Custom design files (logos, images uploaded for customization)
Automatically Collected Information: We may collect certain information automatically when you visit our site, including your IP address, browser type, operating system, referring URLs, and browsing behavior.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status
- Send order confirmations and shipping updates
- Respond to your inquiries and customer service requests
- Improve our website and services
- Comply with legal obligations
4. Payment Processing
All payments are processed through PayPal. We do not store your credit card or other payment details on our servers. PayPal processes all payment information in accordance with their own privacy policy.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Order records are retained for accounting and warranty purposes for a minimum of 3 years.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to request deletion of your data
- The right to restrict processing
- The right to data portability
To exercise any of these rights, please contact us at andrew@empresscraft.com.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use session cookies for cart functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, but this may affect certain features of our site.
8. Third-Party Services
We may use third-party services for:
- Payment processing (PayPal)
- Email communications
- Analytics and website optimization
These third parties have their own privacy policies governing the use of your information.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.
10. Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We use SSL encryption for data transmission.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: andrew@empresscraft.com
Website: www.empresscraft.com